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Register with BSNL New Self Care Portal-A Complete Guide

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BSNL is in the path of restructuring and addition of more services to it’s kitty for the benefit of customers. The existing self care portal is now re-designed to incorporate more features that also give much easiness.

The new BSNL self care portal is different in appearance and the menu positions are better now. The registration process of new self care portal is completely changed and it will be worth to look into the new process now. Here we will see how to Register with BSNL new self care portal.

The new self care portal is now functioning on email id’s instead of old usernames. Moreover, it is now supporting the Facebook and Google login for easiness. All the customers now allowed to register with self care portal even without a BSNL connection. The BSNL new self care portal registration process now contains 2 parts that are easier to complete before start working with the account.

1) BSNL New Self Care Portal Registration.

This part of the registration process is much easier to complete by all the persons irrespective of their location, connection etc. An email id / Facebook account and mobile number are the only necessity to complete this process. To start with, we can open http://selfcare.bsnl.co.in web site where there shows a login menu which asks a user id and CAPTCHA. Existing users will be able to log in here with existing usernames and portal will prompt to input the email id to change for email based login process.

BSNL new self care portal registration

New users need to go to Sign Up page. A new form will open where we need to fill Name, Email Id, Mobile No, Telecom Circle and a CAPTCHA too. The email id that is entering will be your user id in the site and confirmation email will be sending to that, which we need to verify. Also, the Name given here will display in the entire portal hence choose it wisely. The mobile number given here will get an OTP for the first time use that we needed to enter into the next screen.

BSNL new self care portal registration

After completing the details, go to Next.

Now the OTP will be sending to your mobile that we need to enter in the form. After entering OTP, again click on Next.

BSNL new self care portal registration

Once the OTP is verified, the page will give the option to set a password for the portal login. Here we can choose any stronger password that will be entering while logging into the site. After entering password confirmation, click on submit.

BSNL new self care portal registration

Your account will create now and an email will be sending to the email id given. You need to verify the email id by clicking on the verification link given in the email from your email inbox.

2) BSNL Customer Account Addition

Once the portal registration completed, we can log into the portal and add our telephone accounts there. In this step, we need more details of the telephone number that needs to be added. During this process, it will ask for telephone number, Customer ID, Account number and an OTP will be sent to the registered mobile number to complete the registration. These details will be available on your telephone bill and make sure you have the latest one before proceeding.

Go to Manage Accounts where you can add your land line or Mobile numbers to your this registered account. Select Landline and click on Add Customer Account to for land line account addition.

BSNL new self care portal registration

Now a new form will open to enter the Customer ID, Account Number, Telephone number. Carefully enter the details from the landline Bill. Click Next to continue.

BSNL new self care portal registration

The registered Mobile number will be displayed for your identification in masked format. The confirmation OTP will sent to this mobile number that you need to enter into the next window. We can’t change this mobile number here. Click Next after confirming the mobile number.

BSNL new self care portal registration

An OTP will be sending to the given mobile number that we need to enter to complete the registration.

image credit: BSNL Selfcare

The new self care portal will be the combined place of all your BSNL accounts. You can view and pay your bills, find out the usage information, plan change, complaint registration and many more things.

This will give more freedom and easiness to the customers in this digital world. The dependence of the manual applications and customer care visits can be greatly reduced if we make use of the self care portal.

12 COMMENTS

  1. HI,
    I am unable to log in with the existing user name and captcha code.
    it shows that “Dear Customer,Your account has been already registered with a different username.”
    and there is no option to go to the next page.

    can anyone help me please

  2. same case with me too,
    HI,
    I am unable to log in with the existing user name and captcha code.
    it shows that “Dear Customer,Your account has been already registered with a different username.”
    and there is no option to go to the next page.
    can anyone help me please

  3. Please enter your customer id and billing account number corresponding to landline number for adding account.

    How can i Solve this Problem

  4. Unable to get the OTP because BSNL have fed a wrong number on my landline account and hence can’t do anything with self care. Nobody picks up the call at BSNL offices and if they do they have no clue how to change my registered number!!!

  5. I am unable to get the OTP. tried for two days simultaneously. Sheer waste of time. It should be made more user friendly

  6. I am trying to add mobile no. to account. system is showing the error ” connection failed, try again later
    ‘ since three days

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