How to Solve Wi-Fi HotSpot Login Page Loading Error on iPhone?

Last Updated: October 2, 2017
Solve Wi-Fi Login Page not Loading Issue in iPhone

When you connect public Wi-Fi or a free Wi-Fi hotspot, most of the time your iPhone will connect successfully, but you won’t be able to open any web page when you start the browser. To connect public Wi-Fi hotspot successfully with your iPhone, you have to go through Wi-Fi provider’s Authentication page (Captive Portal page), and you may get stuck here.

We will have a workaround to solve Public Wi-Fi Login Page (Captive Portal Page) Loading Error on iPhone or iPad.

What is WiFi Hotpot Login Error

Most of the time, your phone will struggle to load this login or portal page properly. When you access a free public Wi-Fi, there are two steps involved in the connection process. First, you have to select the Wi-Fi network with your phone to connect their router. Second, your iPhone has to load authentication page (Captive Portal Page) to authenticate and agree on terms and conditions to use providers free network. Most of the iOS-based devices like iPhone, iPad may fail in this second step to load the authentication page.

When you stuck on this second step, the best solution is to load this authentication page manually with your phone. We demonstrated this article with iPhone screenshots. This workaround is applicable for any public Wi-Fi with iPhone or iPad. However, we selected “on Air” Wi-Fi in this case. Recently airlines start to offer free Wi-Fi on air, but the passengers are failed to connect this free Wi-Fi on air.

Related: How to Share WiFi and Hotspot on iPhone with One Touch.

Step1: Search and Connect Free Wi-Fi with your Phone

As usual, first open iPhone > Settings > Wi-Fi > Select Open Wi-Fi, tap on Wi-Fi to select the Wi-Fi to connect. Now your iPhone will connect to the network and supposed to load the login/authentication page automatically. Otherwise, you will see a checkmark near to connected Wi-Fi, but won’t be able to load any web pages.

open wifi login page error

When you open chrome or safari, your browser will try to load the authentication page, or you may see “can not open the page” message.

Related: Here’s a Quick Way to Make Sure No One Else is Using Your WiFi Network

Step 2: Get Router IP Address

At this point, try step 2 to load the authentication page manually. To load the login page, you have to get the router gate IP. You can get router gateway IP address from Wi-Fi details screen.

find iOS WiFi gateway IP
This IP Address is for demonstration purpose, use your own IP instead.

To get router IP, go to iPhone Settings > Wi-Fi > tap on “i” of selected Wi-Fi network > Next Screen DHCP Tab > Router IP.

Step 3: Load the Authentication/Login Page manually

Now copy this router IP Address and type into your browser address field and tap Enter to load the page.

type gateway IP
This IP Address is for demonstration purpose, use your own IP instead.

Your phone browser will load the Wi-Fi provider’s authentication portal page, fill out the necessary details on this page before submitting.

open wifi connected

Once you submit and the provider authenticates your connection, then you can start to enjoy the free Wi-Fi.

Alternative Solution to Load Login Page

You can try most common IP address manually before going and finding out the gateway IP addresses as described in step 2. Most of the routers have the gateway IP addresses like 192.168.1.1 or 192.168.0.1, and you can try any one of these before going to Wi-Fi details page.

Related: How to Share WiFi Network with QR Code on iPhone?

Even though we demonstrated this workaround with iPhone, the same solution is applicable for the Android phone. This solution will work any public Wi-Fi that reluctant to load the authentication or login page on your smartphone.

5 COMMENTS

  1. Hi I just tried this method on my iphone, and I found out that my router IP is 192.168.1.1. However, after I put it into my browser address, it pops up a page asking me to fill in the user name and password. But this is a public library free wifi, and my computer have got onto the internet without putting into username and password. So I don’t know what I should put in

    • @Cindy,
      I believe you already connected to the network before you try the IP address. If you already connected to the network and type router IP address on the browser, the router may ask you admin login credentials for the router setup page. Before you connect to the network and type router IP of a public network, you will land on the portal page. Hope this clear your issue.

  2. Thank you SO much for the tip for accessing the login details. I guess these are supposed to come automatically, but so often they don’t. I’ve wasted hours in trains and airports trying to log in to the free wifi; this works! I love you!

    • @William,
      We are glad to hear that this tip helped you. One of our team members went through the same situation and failed to connect the free WiFi on Air that inspired us to write this article. Thank you for the kind words.

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