How to Solve Wi-Fi Login Page not Loading Issue in iPhone & Connect Wi-Fi HotSpot

Last Updated: February 8, 2017

When you connect public Wi-Fi or a free Wi-Fi hotspot, most of the time your iPhone will connect successfully, but you won’t be able to open any web page when you start the browser. To connect public Wi-Fi hotspot successfully with your iPhone, you have to go through Wi-Fi provider’s authentication or login page.

Most of the time, your phone will struggle to load the login or network page properly. When you access a free public Wi-Fi, there are two steps involved in the connection process. First, you have to select the Wi-Fi network with your phone to connect their router.

Second, your iPhone has to load authentication page to authenticate and agree on terms and conditions to use providers free network. Most of the iOS based devices like iPhone, iPad may fail in this second step to load the authentication page.

Related: Here’s a Quick Way to Make Sure No One Else is Using Your WiFi Network

When you stuck on this second step, the best solution is to load this authentication page manually with your phone.

We demonstrated this article with iPhone screenshots. This workaround is applicable for any public Wi-Fi with iPhone or iPad. However, we selected “on Air” Wi-Fi in this case. Recently airlines start to offer free Wi-Fi on air, but the passengers are failed to connect this free Wi-Fi on air.

Step1: Search and Connect Free Wi-Fi with your Phone

As usual, first open iPhone > Settings > Wi-Fi > Select Open Wi-Fi, tap on Wi-Fi to select the Wi-Fi to connect. Now your iPhone will connect to the network and supposed to load the login/authentication page automatically. Otherwise you will see a check mark near to connected Wi-Fi, but won’t be able to load any web pages.

open wifi login page error

When you open chrome or safari, your browser will try to load the authentication page, or you may see “can not open the page” message. At this point, try step 2 to load the authentication page manually.

Step 2: Load the Authentication / Login Page manually

To load the login page, you have to get the router gate IP. You can get router gateway IP address from Wi-Fi details screen. To get router IP, go to iPhone Settings > Wi-Fi > tap on “i” of selected Wi-Fi network > Next Screen DHCP Tab > Router IP.

find iOS WiFi gateway IP

Now copy this router IP Address and type into your browser address area and enter to load the page.

type gateway IP

Your browser will load the Wi-Fi provider’s authentication page, fill out the necessary details on this page before submitting.

open wifi connected

Once you submit and the provider authenticates your connection, then you can start to enjoy the free Wi-Fi.

Alternative Solution to Load Login Page

You can try most common IP address manually before going and finding out the gateway IP addresses as described in step 2. Most of the routers have the gateway IP addresses like or, and you can try any one of these before going to Wi-Fi details page.

Related: How to Disable or Enable Android Auto Update Feature for Play Store Apps

Even though we demonstrated this workaround with iPhone, the same solution is applicable for the Android phone. This solution will work any public Wi-Fi that reluctant to load the authentication or login page on your smartphone.

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