How to check BSNL Landline Call Details Online?

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Do you know that you can get all the call details of your land line from BSNL online? If you did search in BSNL, you might end up in contacting the customer care and giving application for the same and going through their process. Time consuming and not handy.

But if you have an internet connected PC, then you can grab all call information with in minutes. This article is good for BSNL land line owners in Southern and Eastern parts of India.

Related: How to Check Usage Report Online of BSNL Landline & Broadband

The call details you have made from a BSNL land line is directly accessible to you after registering in the “Selfcare” portal and the registration is instant if you are having broadband service in that same land line connection.

If you have broadband in the same line, the registration can be completed with the help of broadband user id otherwise it needs a confirmation from the BSNL call centre number 1500 for registration.

Related: How to Get Gas Subsidy Amount Deposited Directly to Consumers Bank Account

Once you have registered you can login to the self care site for different purposes. If you are having broadband and still you are not registered, you can go A perfect guide to register on BSNL broadband South East.

After registration, you will be having the user ID and password chosen by you. Now you can go to the site and login with that user ID and password. http://selfcare.sdc.bsnl.co.in

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Enter your correct user ID and Password, then you will reach to your home page. Now click on Service as shown in the picture.

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A number of services will be open for you in the next window. In the bottom, you will find “Check My call details” menu. Click on that link.

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You will be asked to enter a few details to get your call details. Note that the usage month and the month of starting date and ending date should be same. Otherwise you will end up in a ‘No records found’ screen. If accidentally you ended up in the “No records found” screen, you can come back by clicking on service in the top and again repeat the steps from there on.

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While selecting dates, just click on the icon. It will pop up a calendar. Select the required date on calendar and click on save button. After filling all the required details, click on “Go” button.

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Now you can find the dialed call details viz. number, duration of the call, charge of the call, time etc. The discount field shows that whether you have crossed the free call limit or not. If there is no discount, then you have crossed the free call limit.

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The screen will normally display 10 call details in the screen mostly starting from the “From Date” you have given. You can find out that the top right corner of the screen shows a + sign when there are more entries. You can click on the arrow button there to navigate to further dates in the display of call records.

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The call details of the last month will be available from 7th of next month onwards. The current month call details also can be seen from 7th of the current month onwards.

Similarly, you can check the broadband usage also in this portal. To know more about checking the broadband usage, please go through here Do you Think You Overcharged For BSNL Data Usage! Check Here.

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There are few more tips available that will help you to get more data regarding your telephone connection. Please visit the following links

To download your landline bills. Download BSNL land line bills

To know about the online payment of BSNL, please check here. pay BSNL bills.

To check your present month usage. How to check BSNL usage online

Good Luck, Save Time, Keep Update.

38 COMMENTS

  1. after registering at bsnl site…..when i have tried to login… it is showing this message”The customer verification process is in progress, sorry for the delay”……what is this customer verification process????????

    • @sahu: your phone number will be verified by a call from bsnl call center within 2-3 days. This process can be bypassed if you have bsnl broadband. In that case, no verification required if you have provided your broadband user id in the registration process.

    • @Tapan Kumar Dasgupta, This article is for showing the procedure for getting call details in south and east Indian subscribers. The options in the portal for west and north Indian customers are different from this procedure as it is using different software. We will cover that procedure in different article. Mean time, you may contact 1500 (customer care) for further details.

  2. hey , im from western region, i logged on to this account by following ur procedure , now in services it doesnt have the option to check landline call details,
    plz help…..

    • @Swapnil, This article is for showing the procedure for getting call details in south and east Indian subscribers. The options in the portal for west and north Indian customers are different from this procedure as it is using different software. We will cover that procedure in different article. Mean time, you may contact 1500 (customer care) for further details.

  3. Respected,

    I also want to get call recordings… i.e., voice files of certain calls made from our land line.

    Can I get it? Pls guide.

    Thanks.

    • As far as we know, in India, voice recording during call is not legal, and we can’t help much in this regard. If you have proper legal authority or approval to do call recording, you can rely on customer side answering or recording machines to get the recorded voice in a call for personal purpose.

    • The given list contains the calls originated from the phone. Incoming calls may be tracked using any proper type of equipments like answering machine, call recorder etc. or by sending a request to the corresponding authorities by showing the duration, in advance. You can also use a cheap CLIP instrument that will store last 100 incoming calls.

  4. thank u, its working, thanks for great help. please post more tips like this. but one request? i cannot view my unbilled details? help me out..and i saw you above thread, but did not understand that? can u please explain? Thank You

  5. I cant log in on selfcare.sdc.bsnl site despite several attempts. It keeps rejecting my customer id. It is a valid one printed on my bsnl bill. 4022378768. I am paying my bills online, for which the customer id is acceptable. What a dilemma! pl help if there is any means of resolving the regn problem. thanx. mjm

    • You may contact their call center 1500 for such issues. If already registered, then it will not accept the customer id again. Alternatively you can also contact their local support persons.

    • Outgoing call numbers from your land line telephone, the duration of call, time of call for each month will be available from BSNL website. Incoming call details to the land line are not available as of now. Instead you can use Caller ID or Answering machine equipments for the same.

  6. hi – Every time i try to login into the selfcare site – it keeps saying the your verification process is in progress, sorry for the delay. it has already been 3 days and I haven’t received any call. Any idea how long it takes? By mistake I didnt provide my broadband user id while registering. Can i do anything about it now?

    • Yes. you can call to their call center 1500 and they will sort out the issue. Your local customer care office also can serve you in most cases. Some times these may take few attempts from your side.

  7. Hi Stina:

    Did you get around to writing the article for west and north region? I too cannot see the call details as I am from the West zone.

    Akshay

  8. Can i get the old call records that is of 2000 or 2004? If yes please let me know the procedure. it is very important for me.

    Regards
    Elena

    • @Elena, It will be very difficult to get the records past one or two year from their offices. Even if the record exists there, you will need suitable orders under law to access that. You can approach your main exchanges for further details.

    • @elena, the procedure is self explanatory that you will get a call from their call center for verification after signing up in the portal, if you don’t have a broadband connection. You can also approach their call center number 1500 for the same.

  9. Sir, selfcare successfully registered and tryed for login but message recd as The selected record has been modified by another user since it was retrieved. Please continue.(SBL-DAT-00523) and for change of password asking challenge Question asked but I know for challenge question please intimate how to finding challenge question?

  10. Before seven days I have registered at BSNl selfcare.edc.bsnl.co.in for getting call details, but when tried to login every time showing this message “The customer verification process is in progress, sorry for the delay”. I dont have broadband connection with my landline. Please reply.

    • Yesterday I have registered at BSNl selfcare.edc.bsnl.co.in for getting call details, but when tried to login every time showing this message “The customer verification process is in progress, sorry for the delay”. I dont have broadband connection with my landline. Please reply.

  11. I have BSNL broadband connection (no landline). I tried to register in selfcare but opted with ‘N’ (by mistake) when asked with “Do you have Broadband:” in registration page. Now, registration is stuck as everytime I try to login, I get error as “Verification is pending” but not sure how will they verify without landline number. Also, can I enable the option “Do you have Broadband:” now?

  12. Hello.
    I have registered on bsnl selfcare web and I also had received user id and password .
    but I am unable to login, It say ” incorrect password”
    do we have to use the same user id we receive in email or some other
    please can you provide me with the info as I am unable to login with the details I received in email.

  13. after registering at bsnl site…..when i have tried to login… it is showing this message”The customer verification process is in progress, sorry for the delay”……what is this customer verification process????????

  14. I have landline broadband and broadband user Id also. I registered in BSNL CDR but same information is coming as above. Please assist how to login in BSNL Customer care portal. My details are – , Customer Id – .

  15. respected sir,
    i want to know my bsnl land line out going and in coming calls details for the month of june and july 2016

  16. hi,
    i only have land line connection, i registered on the site,but still cant see call details,never received any
    verification calls from bsnl,i am able to login and view some details but call details doesnt show anything
    always comes up as “no data”.

    is there anything else that i can do.

    thanks.

  17. sir i have self care id and password but yet i haven’t get call details of my land line number.
    please tell me the another source to get call details of my landline number

    thanks

  18. I’m also trying for the same thing. But I get it from Reliance very easily. In this part BSNL is bad. I asked for my own dialed log but the person in the customer care center refused saying they’ll undertake this process only with police complaint. Why should I go for police complain to get my own dialed number details?

  19. Sir, my registration is not yet verified due to the fact that my BSNL landline has no voice network even though the BB is working fine. So obviously my registration was not verified till today (3-4 months now). I may not have entered my BB id, hence I am now finding it difficult to register. Please help.

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