Unlock Samsung Phone without Hard Reset that Forgot Alternative Password or not Recognizing Fingerprint

Last Updated: March 25, 2017

This is a workaround to help you to unlock Samsung Galaxy S5, S6 or S6 Edge that is no longer recognize fingerprint and alternative password without hard reset or lose of data. Most probably you end on this article because you are locked out with your Samsung phone and Samsung no longer recognizes fingerprint or alternative password. Be aware that restarting your phone is useless and a waste of time in this case.

Factory reset is last option, this will delete all photos, contacts, etc. and if you don’t have a backup, this hard reset will make to lose all sensitive information from your phone. We repeat, do not try to factory reset at any point in these solutions.

Related: 10 Best Android Antivirus & Mobile Security Apps with Antitheft Protection

As always, factory reset is the last resource you can try. Before that, we listed a couple of solutions here step by step.  and 99% of the time, one of the solutions listed here will help you to unlock your Samsung phone without factory reset and restore without losing any data.

Step 1: Use Backup Password if Fingerprint is not Recognized

Samsung backup password is an alternate solution to unlock the phone just in case your fingerprint sensor is broken or not working as expected. In this case if you think your fingerprint is no longer recognizing on Samsung phone, then try backup password that set with Samsung Phone.

login attempts reached

If you don’t know what is the backup password for Samsung phone, or you already forget the Samsung backup password, don’t worry, we can try the next solution in this list.

Step 2: Use Google Account if you Used a Pattern Lock

The second option is to try your luck with Google Account. Samsung will ask for security PIN if you already tried Samsung pattern unlock and failed a couple of times. At this point, you can use your Google Android device manager to reset the PIN.

To do this, log on to Google or go to Android Device Manager from this link. If you have Samsung S5, Galaxy S6 or S6 Edge, this link will present you with a screen that allows you to find your phone, ring your phone and lock your phone.

android device managerThis Android Device Manager can be used when you lost phone, and you want to display a message to anyone finding the phone with an option to call to notify you. You can set a new PIN and recovery message right from this Google Android Device Manager.

When you try this recovery, you can see a new recovery message updated on your Samsung phone. However, the pin you set in device manager will not update if lock screen security is set as PIN or password or fingerprint on your Samsung Phone. This means you won’t be able to unlock Samsung phone with the code you set in Google Android Device Manger. Don’t worry, move on to next step.

Step 3: The Wrong Pin will Launch to Google Account Login

On Samsung Phone, multiple attempts (usually five attempts) with an unknown or a wrong pin will go either into a 30 seconds delay before further attempts are allowed or the phone will allow entry using your Google account password to unlock the phone.

samsung alt password to google accountApparently, this depends on whether WIFI was turned-on on the phone and a known WIFI connection is available to your Samsung phone model.

Step 4: Google Account Login Doesn’t Work; Try Samsung Find My Phone Account

No need to worry if the Google Login method in above step doesn’t work. Now the time to try with your Samsung Find My Phone account, go to your Samsung account from this link.

samsung unlock my phoneOn this Samsung Find My mobile, your phone will already be registered with Samsung account, now try with your email to log in this account. The functionality is similar to the ADM (Android Device Manager) above, but it works slightly different here.

Step 5: Unlock Phone With Samsung Find My Phone Account

Your registered Samsung device will be shown in the Samsung Find My Phone Account once you logged in to Samsung Account. Before you check in this page, please make sure your Samsung device is active.

Your phone may show as inactive if your Samsung phone doesn’t have 3G or WiFi connection. On Find My Phone Account Webpage, left side, make sure Connections and Remote Controls are turned ON. Now on the left sidebar of the webpage, scroll all the way down until you see the link “Unlock My Device“.

samsung unlock my deviceClick on Unlock My Device, and it will open another link “Unlock My Screen”. Once you click on unlock button, you will get a confirmation stating that The screen is unlocked. Now setup screen lock on the device. At this stage, your Samsung Galaxy S5, S6 or Galaxy S6 edge should be unlocked, and lock screen security will be reset as swipe.

Step 6: Setup New Password and Backup Phone:

You learned your lesson, don’t make this mistake again. So before you leave, please go to the settings on Samsung phone and set access via a new PIN you will enter only (no fingerprint identification) and last but not least back up your phone!

Related: 6 Best Android Private Browsing Apps to Secure Data

Do you have old Tablet with you kept aside in your room corner? Don’t Throw Away, Just follow this guide to Convert Old Android Tablets to Useful Gadgets. These are the steps to unlock Samsung Phone without Hard Reset that Forgot Alternative Password or not Recognizing Fingerprint. We hope this resolved your issue and finally you got back your Samsung phone unlocked without losing data and going through tedious factory reset process.


  1. hi i need a help… i m using s5 and fingerprint is disabled due to so many wrong try… now i have only one option in my mobile screen i.e alternative password and also i dont have samsung account …how would i able to unlock without loosing data…. email me nbangade72@gmail .com

  2. I do not see an “unlock device “option on Samsunf Find my Mobile. For months I have had to use Find my Mobile after updates t get back onto pnone, nut the sual method does not work. The page for Find my Mobile you displayed does not look the same as the find my mobile page I am seeing. I repeat…there is not option to unlock the device, only to lock it.

  3. i have forgotten my samsung account password, my phone is connected with wifi, when i am changing my account password in laptop it says that samsung account in my cell phone will be logged out. what shoukld i do?

    I was tired of my phone not recognizing my finger print so I decided to use a pattern. As soon as I tried to get in with the pattern it did not work. So for the past 3 days to get into my phone I had to put in my pattern (or an pattern since it didn’t recognize my pattern) 30-50 times, wait 30-60 seconds and then put in my back up pin, Even though I was in I would try to switch back to a fingerptint or pin # in setting and it would first ask for my pattern which of course didnt work.
    I called Samsung-had them take over my phone and the only thing they did was try to swipe similar patterns to get in. UNBELIEVABLE that they did not tell me to use my samsung account.
    I called my internet provider Verixon and they said they would not be able to see what the pattern was. Both said I needed to go to factory reset and loose all my data.
    THANK YOU again so much. If you don;t mind I will post this link to the many other places that told me to use my google account, or I had to reset and loose all my data.

    • @Mary
      We are glad to hear that this solution helped you to figure out the issue and saved your precious data on the phone. We published this article when one of our team member faced a similar situation and spent a lot of hours to figure out the solution without losing phone data. Ever since this article helped a lot of Samsung phone owners to save their data.
      We encourage you to share the article link. That will help your friends and other Samsung owners to save their time and precious data.

  5. Pls i didn’t registered on the Samsung find my phone account setup so I don’t have any ID or password to login. How can I remove the finger print because it’s not working and the password backup is not working either. My phone is Samsung Galaxy A5 2016, pls help me out.

    Lucio L. Coquilla

  6. Bought a lg16 from friend I factory rest it and asked for six pin to unlock McAfee security. He don’t remember ever having a pin on the phone did a hard reset and it was stopped by something called kill switch need help

  7. The phone dosen’t recognize my fingerprint and i forgot backup password and no internet connection no wifi no 3G !!! Plz i want my files 🙁 help me

  8. Wow…. that unlock device through samsung account helped me… i have sucessfully unlocked my phone, reset the password and made a note of it so that i wont forget it again… thanks for the info buddy… much appreciated.

  9. Pls i didn’t registered on the Samsung find my phone account setup so I don’t have any ID or password to login. How can I remove the finger print because it’s not working and the password backup is not working either. My phone is Samsung Galaxy A5 2016, pls help me out.

  10. i bought a samsung from a cash converter but i cant set up phone because it tells me that the device is locked because of an abnormal factory reset sign in to the samsung account that is registered to this phone, i bought it second hand. PLEASE HELP

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